Automatic litter box troubleshooting
Error lights, beeps and common faults for every model in the database, from the troubleshooting section of each manual, in plain words.
Lights, beeps and screen messages
What each signal means according to the maker's manual. Open a model for the fix steps and the source page.
| Model | What you see or hear | What the manual says it means |
|---|---|---|
| CATLINK Scooper Pro Ultra | Solid red light | Motor stall protection: motor resistance rose during rotation. |
| CATLINK Scooper Pro Ultra | Both lights flash together | Anti-pinch protection: object at the litter outlet. |
| CATLINK Scooper Young Pro-X | Error light is on and the globe will not rotate | Cat protection (weighing protection) has been triggered. |
| CATLINK Scooper Young Pro-X | Error light flashes | The waste drawer is full. |
| Casa Leo Leo's Loo Too | Red light flashing slowly / drawer-full alert | The waste drawer is full and the unit pauses. |
| Casa Leo Leo's Loo Too | White light flashing slowly | WiFi connection failure. |
| DVPETS QP23Z01 | Three beeps | Waste drawer is overfilled. |
| Furbulous Box | 'Trash Full' icon, cleaning stops | The trash bag in the trash box is full. |
| Furbulous Box | 'No Trash Bag' icon | The auto-packing bag cartridge has run out. |
| Furbulous Box | 'Take Out the Trash' icon | The trash is packed and waiting. |
| Furbulous Box | 'No Upper Cover' or 'No Trash Box' icon | The upper cover or trash box is not seated properly. |
| Furbulous Box | 'Insufficient Litter' icon | Litter is below the needed level. |
| Furbulous Box | 'Device Failure' icon or system error | Internal fault. |
| Neakasa M1 | Clean light blinks red | Weight sensor overloaded |
| Neakasa M1 | All five lights blink red | Weighing sensor error |
| Neakasa M1 | Steady red light, cover warning | Left/right litter chamber fixed cover missing or not seated |
| Neakasa M1 | Yellow blinking after cleaning or leveling stopped | Cat entered during the cycle |
| Neakasa M1 | Level light red: too little or too much litter | Litter outside the 50-100% scale |
| Neakasa M1 | Empty light red | Waste bin full, bag set badly, or bin not in place |
| Neakasa M1 | Wi-Fi light steady orange | Network disconnected |
| PETKIT Pura Max | Display shows a fault asking to check the smart spray | The odor-removal smart spray is not installed or not detected. |
| PETKIT Pura Max | Display shows a fault about the cylinder lock | The cylinder knob on the back is not in the locked position. |
| PETKIT Pura Max | Device failure indicator on screen | The manual gives no detail on the display. |
| PETKIT Pura X | Display says the lid is not in place | The lid is on the wrong way round. |
| PETKIT Pura X | Screen goes dark | Screen saver, or screen turned off in the app. |
| PETKIT Pura X | Display asks to lock the cylinder | The cylinder knob is not in the locked position. |
| PETKIT PuraMax 2 | Screen shows 'Upper cover not closed!' | The magnetic side cover is not closed or not installed properly. |
| PETKIT PuraMax 2 | Screen shows 'Device failure' | A device fault. |
| PETKIT PuraMax 2 | Screen says the waste collection bin is full | The waste bin is full. |
| PETKIT Purobot Max Pro 2 | Screen shows 'Magnetic side cover not installed' | The magnetic side cover is missing or not seated. |
| PETKIT Purobot Max Pro 2 | Screen shows 'Device failure' | A device fault. |
| PETKIT Purobot Max Pro 2 | Screen shows 'Full waste bin' | The waste bin is full. |
| PETLIBRO Luma | Clean light is steady red | The litter box cannot clean itself because of a motor jam, gear jam or other issue. |
| PETLIBRO Luma | Waste drawer light flashes white | The waste drawer is not installed, or installed incorrectly. |
| PETLIBRO Luma | Waste drawer light is steady red | The waste drawer is full. |
| PETLIBRO Luma | Deodorizer light is steady red | The carbon filter needs to be replaced. |
| PETLIBRO Luma | Wi-Fi light flashes red | The litter box is not connected to Wi-Fi, or there was a connection error. |
| Petcove PurrTek | App shows motor failure, an error light is on, or the box keeps self-checking | The cylinder release latch is not closed, the cylinder is not seated, or something is stuck in the rotation mechanism. |
| UBPet UCAT C20 | Solid red status light | Paused, side cover open, drum not in place or motor error. |
| Whisker Litter-Robot 3 Connect | Blue light flashing | The waste drawer is nearly full. |
| Whisker Litter-Robot 3 Connect | Yellow light flashing slowly | A cat entered during a cycle or the bonnet was removed. |
| Whisker Litter-Robot 3 Connect | Yellow light flashing quickly | The anti-pinch feature stopped the globe. |
| Whisker Litter-Robot 3 Connect | Red light flashing | The cat sensor has been triggered for 30+ minutes (cat inside or too much weight). |
| Whisker Litter-Robot 3 Connect | Yellow and red, or blue and red, lights flash in sequence | The motor detected a jam or overload. |
| Whisker Litter-Robot 3 Connect | Blue, yellow and red flash in sequence or together | The unit cannot find the Dump and/or Home position. |
| Whisker Litter-Robot 4 | Light bar flashes blue | The waste drawer is full. |
| Whisker Litter-Robot 4 | Blue light with flashing yellow | The scale has been triggered for more than 30 minutes. |
| Whisker Litter-Robot 4 | Red and blue lights alternate | The curtain (laser) sensors are dirty. |
| Whisker Litter-Robot 4 | Red light with flashing yellow | The globe is jammed or overloaded. |
| Whisker Litter-Robot 4 | Yellow ping-pong light bar | The anti-pinch sensor stopped the globe. |
| Whisker Litter-Robot 4 | Solid yellow light | The unit is paused during a cycle. |
| Whisker Litter-Robot 4 | Flashing yellow light | The bonnet has been removed. |
| Whisker Litter-Robot 4 | Green light with flashing red | Sensor auto-calibration failed. |
| Whisker Litter-Robot 4 | White light with flashing yellow | Wrong power supply. |
| Whisker Litter-Robot 5 | LED blinks yellow | Attention needed: waste drawer almost full, filter due, or WiFi connection lost. |
| Whisker Litter-Robot 5 | LED blinks red and the robot stops cycling | The waste drawer is full (detected on three cycles in a row) or the drawer was removed. |
| Whisker Litter-Robot 5 Pro | LED blinks yellow | Attention needed: waste drawer almost full, filter due, or WiFi connection lost. |
| Whisker Litter-Robot 5 Pro | LED blinks red and the robot stops cycling | The waste drawer is full (detected on three cycles in a row) or the drawer was removed. |
| Whisker Litter-Robot EVO | Light blinks red, robot stops cycling | The waste drawer is full (Drawer Full Indicator). |
| Whisker Litter-Robot EVO | False 'drawer full' red light | The liner rides up past the drawer sides, or a dark bag / white or translucent litter confuses the light sensor. |
| Whisker Litter-Robot EVO | Light blinks red, no automatic cycle | The waste drawer has been removed or is not detected. |
| Whisker Litter-Robot EVO | Light blinks yellow | Attention needed: drawer almost full, filter due, or WiFi connection lost. |
By model
CATLINK Scooper Luxury Pro-X (CL-07/CL-08)5 problemsCATLINK Scooper Pro Ultra (CL-CG-01)6 problemsCATLINK Scooper Young Pro-X (CL-03)4 problemsCasa Leo Leo's Loo Too6 problemsDVPETS QP23Z015 problemsFurbulous Box (FB001)8 problemsMeowant MW-SC014 problemsNeakasa M1 (PS0120)8 problemsPETKIT Pura Max (P9902 / T4)4 problemsPETKIT Pura X (T3)6 problemsPETKIT PuraMax 2 (T4-2 / P9902)4 problemsPETKIT Purobot Max Pro 2 (T5-2)5 problemsPETKIT Purobot Ultra (T6)4 problemsPETLIBRO Luma (PLLB001)5 problemsPetcove PurrTek5 problemsUBPet UCAT C205 problemsWhisker Litter-Robot 3 Connect6 problemsWhisker Litter-Robot 49 problemsWhisker Litter-Robot 58 problemsWhisker Litter-Robot 5 Pro8 problemsWhisker Litter-Robot EVO (LRE-0301)8 problems
For problems common to drum, globe and tray boxes, see the troubleshooting guide. Steps that involve opening the unit can affect the warranty; check it first.