DVPETS Automatic Cat Litter Box QP23Z01 (89.5L) troubleshooting
5 problems the manual covers, with the cause and the fix it gives.
This is a rotating globe box. The steps below are the manufacturer's own; if a step involves opening the unit, check the warranty first.
Three beeps
Why: Waste drawer is overfilled.
What to do: Empty the waste drawer and watch the poop level in the app.1
Machine stops; infrared sensor stained
Why: Dirty infrared sensor.
What to do: Wipe the infrared sensor with a dry towel, then press clean once.1
Machine stops; clips abnormal
Why: Side clips not fastened or globe out of position.
What to do: Re-clamp both clips firmly and restart.1
Machine stops on physical fixator protection
Why: Drawer/globe misplaced, foreign object, or globe jammed / litter too heavy.
What to do: Reposition parts, remove foreign matter, clean the globe by hand; power off and restart.1
Weight data inaccurate
Why: Feet not flat, or on carpet/uneven tiles.
What to do: Put all four feet on level hard floor (heighten feet on carpet) or power off and restart.1
Sources
- DVPETS Automatic Cat Litter Box QP23Z01 user manual (FCC filing copy), printed p. 6, 13-14, 24, 28, 35-41, checked Oct 8, 2026