CATLINK Scooper Pro Ultra (CL-CG-01) troubleshooting
6 problems the manual covers, with the cause and the fix it gives.
This is a rotating globe box. The steps below are the manufacturer's own; if a step involves opening the unit, check the warranty first.
No automatic cleaning in sensor or timer mode
Why: Waste bin is full, or the unit is unlevel/obstructed or the scale is off.
What to do: Replace the bag if the bin is full; otherwise make the unit stable and level, clear obstructions and run weight calibration.1
Full-bin alert while the bin is empty
Why: Dirty sensor panels on the bin sides.
What to do: Remove the bin and clean the panels on both sides.1
Inaccurate weighing
Why: Unit not on a level, solid surface or needs calibration.
What to do: Level the unit, then calibrate in the app (More Settings > Weight Calibration) or on the device with a 1.5 kg reference.1
Solid red light
Why: Motor stall protection: motor resistance rose during rotation.
What to do: Check nothing blocks the globe, then press start to reset.1
Both lights flash together
Why: Anti-pinch protection: object at the litter outlet.
What to do: Remove the object and press start to reset.1
Blurry camera image or wrong litter level
Why: Dust or stains on the camera lens.
What to do: Wipe the lens gently with a soft cloth.1
Sources
- CATLINK Scooper PRO Ultra CL-CG-01 User Manual V1.1, printed p. 2, 6, 9, 10, 11, 18-20, checked Oct 8, 2026