Petcove PurrTek troubleshooting
5 problems the manual covers, with the cause and the fix it gives.
This is a rotating drum box. The steps below are the manufacturer's own; if a step involves opening the unit, check the warranty first.
A clump of waste was not emptied into the waste bin
Why: The trash door is jammed, the garbage bag is full, or the clump is too big for the trash door.
What to do: Check the trash door opens and closes freely, replace a full bag, and break up large clumps.1
Litter stays in the cylinder after a litter change cycle
Why: The garbage bag is too full or there is too much litter in the pan.
What to do: Replace the bag and run the litter change again; keep the litter near the MIN line before a change.1
The box did not stop when the cat entered
Why: Eviction mode is on, or a litter leveling / weight calibration cycle was running (these do not stop).
What to do: Turn off eviction mode in the app.1
Cat weight readings are wrong
Why: Feet not flat, soft or uneven floor, or fresh litter was just added.
What to do: Put all four feet on a flat firm surface; after adding litter wait about 30 minutes or hold the level button 2 seconds to recalibrate.1
App shows motor failure, an error light is on, or the box keeps self-checking
Why: The cylinder release latch is not closed, the cylinder is not seated, or something is stuck in the rotation mechanism.
What to do: Secure the latch; lift the cylinder out, clear debris from the base and cylinder, refit it and close the latch.1
Sources
- Petcove PurrTek Smart Self-Cleaning Litter Box user manual, p. 1, 4, 13, 22, 24-26, 30, checked Oct 8, 2026