Neakasa M1 Open-Top Self-Cleaning Litter Box (PS0120) troubleshooting
8 problems the manual covers, with the cause and the fix it gives.
This is a open top with sifting tray box. The steps below are the manufacturer's own; if a step involves opening the unit, check the warranty first.
Clean light blinks red
Why: Weight sensor overloaded
What to do: Remove any objects from the litter box; if none, contact customer service.1
All five lights blink red
Why: Weighing sensor error
What to do: Unplug, plug back in and restart; if still blinking, contact customer service.1
Steady red light, cover warning
Why: Left/right litter chamber fixed cover missing or not seated
What to do: Install the cover or re-seat it properly.1
Chamber door or litter chamber motor blocked
Why: Object stuck at the bottom door or in the gear
What to do: Remove the chamber or side cover, clear the obstruction; otherwise contact support.1
Yellow blinking after cleaning or leveling stopped
Why: Cat entered during the cycle
What to do: Wait for the cat to leave; the machine resumes about 1 minute later.1
Level light red: too little or too much litter
Why: Litter outside the 50-100% scale
What to do: Fill to 50-100% (70%+ recommended); recalibrate litter level in the app if it persists.1
Empty light red
Why: Waste bin full, bag set badly, or bin not in place
What to do: Empty the bin, fit a new bag so it does not block the infrared sensor, push the bin fully in.1
Wi-Fi light steady orange
Why: Network disconnected
What to do: Check the network; hold the Wi-Fi button 3 seconds and reconnect in the app.1
Sources
- Neakasa M1 Automatic Litter Box User Manual (EN/JP), FCC exhibit, pp. 7-12, 18, checked Oct 8, 2026